Sentrillion maintenance programs focus on prevention/mitigation, preparedness, response and resolution/recovery of critical physical security systems.
Our proprietary software application, Nationwide Operations Resource Management System (NORMS), tracks, communicates and reports maintenance activities, equipment inventories, part requests, engineer change requests, and other critical operations and maintenance information. NORMS was designed specifically as a communications and reporting tool for Enterprise Security Solutions (ESS) projects and is customized for their unique operations and maintenance requirements. Our clients have web access to real-time reports for their maintenance activities.
Sentrillion's full lifecycle maintenance support services are executed by certified and cleared maintenance technicians who perform critical on-call and scheduled preventive maintenance services. Our 24/7 help desk is staffed by trained and certified technicians with access to installed ESS mockups in our business center support labs. Technicians are supported and backed up by our physical and IT security VARs and OEM tech support centers and our internal engineering division.
- 24/7 Live Help Desk Support by ESS Technicians
- Client access to our web based Nationwide Operations Resource Management System (NORMS)
- Trouble Ticketing
- Parts Tracking
- Metrics Reporting / SLA reporting
- Trained & Equipped Field Installation Teams
Never be less than ready.
Resolve your security challenges with the professionals at Sentrillion.